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Privacy Policy

 

 

Effective Date: October 2025

Last Updated: October 2025

 

Welcome to Grand Aura Retreats — your privacy and trust are deeply valued. This Privacy Policy explains how we collect, use, and protect your personal information when you book a stay, visit our website, or communicate with us.

 

 

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1. Information We Collect

 

 

We may collect the following types of information:

 

  • Identity Information: Full name, date of birth, and a valid government-issued ID for verification.

  • Contact Information: Email address, phone number, and billing address.

  • Booking Information: Stay dates, number of guests, and purpose of visit.

  • Payment Information: Processed securely through trusted third-party payment providers.

  • Technical Information: Device type, IP address, and browsing activity (for analytics and security).

 

 

2. How We Use Your Information

 

 

Your information is used to:

 

  • Verify guest identity and booking eligibility.

  • Process reservations, payments, and refunds.

  • Communicate check-in details and updates.

  • Maintain a safe and comfortable guest experience.

  • Comply with legal and community standards.

  • Enhance and personalize our services.

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3. Guest Verification & Security

 

 

For the safety and comfort of all guests, Grand Aura Retreats may require a valid government-issued ID prior to check-in.

 

In some cases, we may use third-party verification services to confirm the authenticity of identification documents and ensure compliance with safety standards. These verifications are handled securely and used only to validate identity and booking eligibility.

 

We do not perform criminal background checks unless required by law or platform policy (such as Airbnb’s host verification).

 

All identification information is stored securely and accessible only to authorized personnel.

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4. Data Storage & Security

 

 

We use secure administrative, technical, and physical safeguards to protect your data from unauthorized access or misuse.

 

Sensitive information (like ID scans or payment details) is encrypted and only shared with trusted partners when necessary to process your booking or comply with legal obligations.

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5. Sharing Your Information

 

 

Your information may be shared with:

 

  • Trusted service providers (e.g., ID verification, payment processing, and cleaning services).

  • Legal authorities when required to protect safety, property, or comply with regulations.

 

 

We never sell or trade personal information for marketing purposes.

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6. Your Rights

 

 

You have the right to:

 

  • Access or request a copy of your personal information.

  • Request corrections or deletion of inaccurate information.

  • Withdraw consent to data use, where applicable.

 

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For any requests, please contact us at Admin@GrandAuraRetreat.com.

 

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7. Cookies & Website Analytics

 

 

Our website, www.GrandAuraRetreats.com, uses cookies and analytics tools to improve performance and enhance your browsing experience. You may disable cookies in your browser settings at any time.

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8. Policy Updates

 

 

This Privacy Policy may be updated periodically to reflect changes in our practices. Updates will be posted here with an updated “Last Updated” date.

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9. Contact Information

 

 

For questions or concerns, please reach out to us:

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Admin@GrandAuraRetreatS.com​​

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