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Terms & Conditions

 

 

Last updated: October 8, 2025

 

Welcome to Grand Aura Retreats. By accessing or booking a stay through our website or affiliated platforms (such as Airbnb), you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making a reservation.

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1. 

General Information

 

 

Grand Aura Retreats (“we,” “our,” or “us”) provides short-term luxury rental accommodations located in Addison, Texas. These Terms govern your use of our website, listings, and any related services.

 

By booking a stay or using our site, you confirm that you are at least 18 years of age and legally capable of entering into binding agreements.

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2. 

Booking & Payment

 

 

All reservations must be completed through our official booking platform (such as Airbnb) or directly through our website if available.

 

  • Payment details, including total cost, taxes, and service fees, will be displayed before checkout.

  • A valid form of identification may be required before or during check-in for security purposes.

  • By confirming your booking, you agree to abide by all property rules and payment terms outlined in your reservation.

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3. 

Check-In / Check-Out

 

 

  • Check-in: 3:00 PM (or as stated in your booking confirmation)

  • Check-out: 11:00 AM
    Early check-in or late check-out requests may be accommodated if available and may incur an additional fee.

 

 

4. 

Guest Responsibilities

 

 

Guests agree to:

 

  • Treat the property with respect and report any damages immediately.

  • Refrain from smoking, hosting unauthorized parties, or exceeding the maximum occupancy.

  • Comply with all community guidelines and local noise ordinances.

 

 

You are responsible for any damage, loss, or excessive cleaning fees caused during your stay.

 

5. 

Cancellations & Refunds

 

 

Our cancellation and refund policies align with the terms displayed on your booking platform (e.g., Airbnb).

 

If you booked directly through our website, please refer to our Refund Policy page for details.

 

We reserve the right to cancel a reservation at any time due to maintenance issues, safety concerns, or other unforeseen circumstances. In such cases, guests will receive a full refund.

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6. 

Liability Disclaimer

 

 

Grand Aura Retreats is not liable for:

 

  • Injuries, accidents, or loss of personal belongings during your stay.

  • Interruptions due to maintenance, power outages, or acts of nature.

  • Third-party services linked on our website (e.g., Airbnb or other partners).

 

 

Guests assume all risks associated with their stay.

 

 

7. 

Property Access & Security

 

 

For your safety, some properties may use smart locks, cameras in exterior/common areas, or noise monitoring devices (never in private areas). By booking, you consent to reasonable security measures for guest safety and property protection.

 

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8. 

Website Use

 

 

You may not use our website for unlawful purposes or attempt to interfere with its operation. Content, branding, and images on this site are the property of Grand Aura Retreats and may not be reproduced without permission.

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9. 

Changes to These Terms

 

 

We may update or revise these Terms at any time. Updates will be effective upon posting to this page. Your continued use of our website or services indicates acceptance of the latest version.

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10. 

Contact Us

 

 

For any questions, please contact us at:

 Email: admin@grandauraretreats.com

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